Name         

Company   

Email            (optional)

Communicating your value

Handling Customer Complaints

Gathering customer satisfaction information

Time management

Enlisting the help of other internal departments

Professional image and social skills

Conversation skills

Brainstorming – Fixing customer problems

Selling intangibles (services, concepts, etc.)

Overcoming customer pricing concerns

How and when to say “no” to the customer

Email and Voicemail skills

Finding and using the power base within the customer

Selling additional products

Building a customer service satisfaction bank account

Motivating the customer to buy – building urgency

Prioritizing sales opportunities

Telephone Tips

Presentation skills – PowerPoint

Presentation skills – speaking

Using humor

Prospecting without cold calling

Attitude - developing a customer service environment

Networking skills

Using the competitions strengths and weaknesses against them

Creating a GamePlan

Referral selling

Creating the 30 second elevator pitch

Listening skills

Product knowledge

Other

When you have checked your choices on the audit, click on the button to the left to send your form to Kordell. 

We love getting your input and look forward to working together.