Customer Service Workshop from Kordell Norton

 

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A Customer Service Workshop

By Kordell Norton

 

 

T

he life blood of your business is the customer.  As competition increases your organization’s customer service skills are vital!  This workshop will cover the basics of customer service with humor and a high energy presentation.  In addition you will get the cutting edge and new insights into the emerging demands of customers in the global economy.      

 

Come and discover the process of turning the customer’s problems into a win for your organization.  Learn ways to be 1,000% better than your competition and explore how to create Customer Experience that will have your clients and patrons talking about you to everyone.  This workshop is about legendary service.

 

Customer Service

  • Once a “nice to have” . . . now a must.

  • What is next after Customer Service?  A Look at the Customer.

  • -Lessons from great organizations : Ritz Carlton, Disney, Southwest Airlines and. . . . .

  • Experience marketplace.  DRASTIC change is here.

  • The Levitt Model for Customer Service.

  • The costs of good and bad customer service.

Creating a Customer Centric Environment.

  • Turning Lemons into Lemonade.

  • Dealing with Irate Customers. (Pain, Passion, Problems and Priorities)

  • Pro-Active Steps to Address Customer Issue.

  • Headnodders and Brainstorming.

Small Wins – Elephants Don’t Bite.

  • Attention to Detail.

  • Kaisen, quality and ecstatic Customers.

Odds and Ends.

  • Telephone Skills.

  • How to tell the customer “no”.

  • Clothes and pay raises.

  • Behavior Styles.

  • Secrets to Communication

  • You Cans and motivating the customer.

Presenter

Kordell Norton – Speaker, Author, Consultant

 

Would you spend over three million dollars on Customer Service training?  Kordell had an organization do just that, with him taking every employee through the materials in this workshop. 

As the champion of  Customer Service training for one multi-billion dollar organization, Kordell got to see the principles in this workshop catapult that SuitedonWhite facing to the left.jpgorganization into Fortune Magazine’s 100 Fastest Growing Companies in America . . . three years in a row.  

 

He facilitates Customer Service/Customer Value into diverse organizations like The Social Security Administration, Microsoft, The Blue Canyon Restaurant and others. 

 

He also draws on his background as Vice President over 500 agents in Call Centers, Director of Human Resources, and Sales Manager to make sure Customer Service is “real world”.

 

As a professional member of the National Speakers Association and President of Synergy Solutions he has worked with organizations across the country, helping them develop Inspiring Leadership, High Performance Teams and great Sales and Marketing.  Author of the book – Throwing Gas on the Fire – Creating Drastic Change in Sales and Marketing.  He is the father of 6 great kids, 2 beautiful grandkids and lives in Ohio.